Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE3023A Mapping and Delivery Guide
Use electronic communication systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIE3023A - Use electronic communication systems
Description This unit involves the skills and knowledge required to use electronic communication systems. It includes identifying system features, operating a communication system effectively, using appropriate communication protocols when using a system, ensuring equipment is operational, identifying any system access requirements (log in) and completing documentation. Licensing, legislative, or certification requirements may be applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work is carried out in accordance with relevant regulations and workplace procedures.Work is performed under some supervision, generally in a team environment. It involves the application of established communication principles and practices and the use of local technical and colloquial language and vocabulary in day-to-day communication.This unit covers activities where a number of different communication systems are used concurrently, including radios, fixed-line and mobile telephones and computers.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Apply OH&S principles
  • Information on OH&S requirements when using electronic communication equipment is accessed and interpreted
  • Posture and ergonomic settings of chair and workstation are adjusted following OH&S guidelines
  • OH&S and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment
       
Element: Identify electronic communication equipment and systems
  • Types of electronic communication equipment, component parts and accessories used in the work area are identified
  • Applications for workplace activities of the different electronic communication systems and, where applicable, related software are interpreted
  • Routine faults in operating systems, software applications and operator errors are identified and reported, where necessary
       
Element: Identify communication equipment features
  • Electronic communication system features and control functions are identified
  • Electronic communication equipment is set up to optimise communication
  • Where relevant, appropriate communication system is selected
       
Element: Enter data
  • Where required, text and numeric data are entered into a communication system using appropriate technology
  • Entered information is checked and corrected
       
Element: Use communications equipment
  • System checks are carried out to confirm communication system is operational in accordance with organisational requirements
  • Communication system is operated safely in accordance with organisational procedures and regulatory requirements
  • Communication system’s security is maintained in accordance with organisational procedures
  • Where relevant, communication system appropriate for the location and type of communication is selected
  • Messages are transmitted clearly, unambiguously and precisely with due observation of ethics and protocols required of users in accordance with organisational procedures
  • Messages are received, interpreted and recorded according to operating procedures and regulatory requirements
       
Element: Complete documentation
  • Appropriate records of communications are maintained in accordance with organisational procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

OH&S risks and hazards when using communication systems

Procedures for the use of communication systems in the workplace

Problems that can occur when using communication systems and associated corrective actions

Protocols and procedures for communicating with others using relevant communication technology

Procedures and protocols for the use of communication systems during an emergency

Features of various communications systems

Basic communication techniques, including barriers to effective communication and how to overcome them (e.g. with linguistically diverse people)

Required skills:

Communicate effectively with others using available communications equipment

Complete documentation related to work activities when using communications equipment

Identify and use required communication technology

Use appropriate numeric functions when entering data into a computer system

Identify and report problems, faults and malfunctions that may occur when using communications equipment in accordance with workplace procedures

Apply precautions and required action to minimise, control or eliminate potential OH&S hazards during the use of communications equipment

Prioritise communication activities depending on differing operational contingencies, risk situations and environments

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communication systems may include:

fixed telephone systems

mobile telephone, both on person or hands-free

fax machines

radios

ACOMS

computer applications

Interpersonal communication may include:

active listening

two-way conversation

questioning to obtain information and clarify information and understanding

routine oral reporting

Communication difficulties may include:

misunderstanding

limited ability of others to communicate in English

noisy environments or communication channels

illegible writing or print

use of non-standard vocabulary

assumption that message has been received and/or correctly understood

not following correct communication protocols and procedures

Communication may be with:

train drivers and crews

other workplace personnel and rail safety workers

passengers

customers

security personnel

police and other emergency services personnel

other professional or technical staff

local government authorities

Organisational procedures may be known as:

company procedures

enterprise procedures

workplace procedures

established procedures

standard operating procedures

Information and documentation may include:

workplace communication procedures, protocols, checklists and instructions

manufacturer specifications for communications equipment

communication records, including voice logs

client instructions

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice

Rail Safety Act

dangerous goods and freight regulations and codes

relevant federal, state and territory OH&S legislation

environmental protection regulations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information on OH&S requirements when using electronic communication equipment is accessed and interpreted 
Posture and ergonomic settings of chair and workstation are adjusted following OH&S guidelines 
OH&S and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment 
Types of electronic communication equipment, component parts and accessories used in the work area are identified 
Applications for workplace activities of the different electronic communication systems and, where applicable, related software are interpreted 
Routine faults in operating systems, software applications and operator errors are identified and reported, where necessary 
Electronic communication system features and control functions are identified 
Electronic communication equipment is set up to optimise communication 
Where relevant, appropriate communication system is selected 
Where required, text and numeric data are entered into a communication system using appropriate technology 
Entered information is checked and corrected 
System checks are carried out to confirm communication system is operational in accordance with organisational requirements 
Communication system is operated safely in accordance with organisational procedures and regulatory requirements 
Communication system’s security is maintained in accordance with organisational procedures 
Where relevant, communication system appropriate for the location and type of communication is selected 
Messages are transmitted clearly, unambiguously and precisely with due observation of ethics and protocols required of users in accordance with organisational procedures 
Messages are received, interpreted and recorded according to operating procedures and regulatory requirements 
Appropriate records of communications are maintained in accordance with organisational procedures 

Forms

Assessment Cover Sheet

TLIE3023A - Use electronic communication systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE3023A - Use electronic communication systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: